Last Updated: 26-06-2024

At Spicule Pro, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Return Policy outlines the terms and conditions for returning products purchased from our online store.

1. Return Eligibility

  • Items must be returned within 30 days from the date of delivery.
  • Items must be unused, in their original packaging, and in the same condition that you received them.
  • Proof of purchase (order confirmation email or receipt) is required for all returns.

2. Non-Returnable Items

  • Gift cards
  • Sale items (only regular priced items may be refunded)
  • Used or damaged items (unless they were received damaged)

3. Return Process

  1. Initiate a Return: Contact our customer service team at [contact email] with your order number and the reason for your return.
  2. Receive Return Instructions: Our team will provide you with return instructions and a return shipping address.
  3. Ship the Item: Pack the item securely and ship it to the provided address. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, contact us at [contact email] with your order number and details of the issue.

6. Return Shipping Costs

  • Customers are responsible for paying the return shipping costs unless the return is due to a defective or damaged item.
  • If you are returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance.

7. Late or Missing Refunds

  • If you haven’t received a refund within the stated timeframe, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [contact email].

8. Contact Us

If you have any questions or concerns about this Return Policy or need assistance with a return, please contact us at:

Spicule Pro
Email: [contact email]
Phone: [contact phone number]
Address: [company address]

Thank you for shopping with Spicule Pro. We are committed to providing you with high-quality beauty cosmetics and exceptional customer service.